The People Behind
Every Vertex AV Installation
In-House Engineers, No Subcontractors, Since 2014
Vertex AV is a London-based smart home automation and audio-visual installation company founded in 2014. Every installation is carried out by our own employed engineers: we do not subcontract cabling, programming or commissioning to third parties. Our senior team brings together more than twenty-eight years of combined experience across residential automation, commercial AV, electrical contracting and network infrastructure.
We have built our reputation on the principle that the people in your home matter as much as the equipment they install. Our clients in Mayfair, Chelsea and St Albans know our engineers by name, and they trust us to return year after year for upgrades, maintenance and new projects. This page introduces the team, our qualifications, and the operational standards that make Vertex AV a safe choice for six-figure residential technology installations.
Why Kyle Chesmore Built This Team
Kyle Chesmore founded Vertex AV in 2014 after seeing a pattern that frustrated luxury homeowners across London. Technology contractors were either technically shallow or aesthetically blind. Installations were handed between departments, subcontracted to unfamiliar labour, or delivered with documentation so poor that no subsequent engineer could understand what had been done. Clients were left with systems that worked on day one and failed by month three, with nobody willing to take responsibility.
The response was deliberate: build a team of directly employed, senior engineers who could handle every phase of a project from consultation to aftercare. No account managers who never visit site. No subcontractors who disappear after cabling. No handovers where the commissioning engineer has never met the client. Every Vertex AV engineer is recruited for technical depth, practical problem-solving ability, and the discretion required to work in occupied luxury homes.
Kyle Chesmore remains personally involved in project planning, team training and client relationships. He conducts initial consultations for major projects, reviews every design proposal before it is issued, and holds weekly internal meetings where engineers share technical learnings from recent installations. This hands-on leadership ensures that the standards established in 2014 are maintained and improved with every project the team delivers.
How the Vertex AV Team Is Structured
Our team is deliberately sized to ensure that every project receives direct attention from experienced professionals. We do not operate a graduate recruitment programme or rotate junior engineers through sites to gain experience at your expense. Each project is assigned a lead engineer who surveys the property, produces the technical design, supervises the installation, programmes the system and conducts the handover training. This single-point accountability means you know exactly who to contact at every stage.
For larger estates or multi-phase developments, we deploy dedicated site teams comprising a lead engineer and supporting technicians who remain on that project until completion. We do not split teams between sites mid-project. This continuity preserves the detailed knowledge of your property, your preferences and your timeline that is essential for a flawless delivery.
Every engineer holds current manufacturer certifications and electrical qualifications. The team trains together monthly on emerging platforms, new product releases and installation techniques. We invest in continuous professional development because the technology changes constantly, and our clients expect us to know what is coming before they do. When you ask about Thread, Matter, or the latest Lutron processor, our engineers will have an informed answer.
Trade Credentials \u0026 Accreditations
Before you invite any team into your home, you have the right to know what qualifies them. Vertex AV Ltd is a UK-registered private limited company. Our engineers hold current certifications from the leading manufacturers in smart home automation and audio-visual technology, and all electrical work is completed to BS 7671 standards by NICEIC approved contractors.
- •Certified Control4 dealer
- •Crestron authorised programmer
- •Lutron Platinum partner
- •Legrand Vantage and MyHome installer
- •KNX partner
- •CEDIA member
- •NICEIC approved contractor
- •BS 7671 compliant electrical installations
- •Company number: 16620390
- •£10M public liability, professional indemnity and other insurance certificates available on request
These accreditations are not decorative: they mean our designs can be implemented, our equipment is supported by manufacturer warranties, and our electrical work is certificated and insurable. We do not push a single brand: we select the platform and products that best match your property, lifestyle and budget. Our proposals include precise specifications, line-item pricing and a realistic timeline.
How the Team Delivers Every Project
Our process is designed to remove uncertainty and give you confidence at every stage. We begin with a free, no-obligation consultation at your property. A senior engineer discusses your objectives, assesses the existing infrastructure and explains the options available. For new-build or renovation projects, we create CAD drawings, reflected ceiling plans and rack elevation drawings that integrate directly with your architect\'s documentation.
Installation is carried out by our own employed engineers. We work cleanly, protect floors and furnishings with coverings, and use dust extraction during chasing. The same senior engineer who surveyed your property will supervise the installation, commission every device and programme every scene. Handover is a structured walkthrough where we train you and your household to use the system with confidence.
After commissioning, the same engineering team remains available for remote support, firmware updates, seasonal adjustments and annual maintenance visits. Our detailed documentation means any engineer on our team can assist you quickly and accurately, even if they did not work on the original installation. You can read more about our complete eight-step process on our work process page.
Where the Vertex AV Team Operates
Our engineers are regularly on-site across every London borough. In Chelsea, we retrofit wireless lighting into period townhouses without chasing walls. In Kensington, we have installed whole-home automation in super-prime apartments where concrete cores and strict building management policies demand wireless expertise. Our Notting Hill projects include home cinema systems in basement media rooms beneath Victorian terraced houses, and in Canary Wharf we have fitted out penthouses with enterprise-grade networking and automated shading for floor-to-ceiling glazing.
Beyond the M25, we cover Hertfordshire, Surrey, Oxfordshire, Gloucestershire, Cheshire and the Cotswolds. In St Albans and Harpenden, we have automated substantial family homes where parents want reliable WiFi coverage for home working alongside elegant lighting scenes for entertaining. We maintain strategic team deployment so that distance is never a barrier to working with Vertex AV, and the same lead engineer who surveys your property will return for installation and aftercare.
Property Types Our Team Excels In
London\'s architectural diversity demands adaptability from our engineering team. In Chelsea and Kensington, we regularly work on period townhouses where conservation officers require wireless-first solutions that preserve original plasterwork and cornicing. For mews houses in Notting Hill, our team designs compact rack builds that fit beneath staircases and programmes Lutron scenes that complement the intimate scale of the rooms.
New-build apartments in Canary Wharf and penthouse conversions in Mayfair benefit from our early engagement during the framing stage, when we can run structured cabling invisibly before plasterboard closes the walls. Country estates in Surrey, Oxfordshire and the Cotswolds present a different challenge: multiple buildings, extensive grounds, and the need for unified control across the main house, guest cottage and stable block.
Our team has integrated gate access, CCTV, pool control and multi-zone audio across these sprawling sites using Crestron or Control4 ecosystems with secure remote access from anywhere in the world. Whatever the property type, we bring the same standards of precision, discretion and accountability. We are experienced at working alongside domestic staff, coordinating with estate management, and respecting the strict privacy protocols of gated communities.
Platforms \u0026 Partners the Team Certifies
Our engineers are certified across multiple platforms so we can recommend the right solution for your property rather than pushing a single product. Core automation platforms include Control4 for whole-home integration, Crestron for larger residences that demand granular programming, Lutron for lighting control and motorised shading, Legrand Vantage and MyHome for architectural keypads, and KNX for open-standard infrastructure.
Our AV partners include Gallo Acoustics for discrete spherical speakers, Monitor Audio for in-wall and in-ceiling cinema channels, AquaVision for waterproof televisions in pool houses and bathrooms, Anthem for amplification, Samsung Frame for televisions that double as artwork, and Silent Gliss for motorised curtains that operate with whisper-quiet precision. The team programmes conditional logic that anticipates your behaviour rather than forcing you to adapt to the technology.
The Team in Action: Two Recent Projects
Kensington Period Townhouse
A four-storey Grade II listed townhouse in Kensington presented every challenge a retrofit can offer: solid brick walls, original cornicing, and strict conservation constraints. Our lead engineer surveyed the property and designed a wireless-first Lutron Caseta lighting system that required no chasing of walls, paired with battery-powered Silent Gliss curtains to preserve the original plasterwork. A Samsung Frame television in the drawing room doubles as artwork when not in use, and Sonos architectural speakers in the kitchen and master bedroom deliver music without a visible cable. The same lead engineer supervised the ten-day installation and conducted the handover training. The client now controls lighting, shading and audio from a single Control4 touchscreen, and zero redecoration was required.
Hertfordshire New-Build Family Home
For a six-bedroom new-build in St Albans, our team was engaged during the framing stage to run structured cabling to every room before plasterboard went up. The lead engineer produced a full system design including a Control4 automation platform, Lutron Ketra tunable white lighting throughout, a dedicated home cinema with a one-hundred-and-twenty-inch screen, Anthem amplification and Monitor Audio in-wall speakers, plus whole-home WiFi using Ubiquiti UniFi access points. We integrated Samsung Frame televisions into the master bedroom and kitchen, and automated the garden lighting to follow seasonal sunset times. The same lead engineer and two supporting technicians completed the twelve-week installation with weekly progress updates, then conducted a two-hour structured handover that trained every family member. The family moved into a home that already knew their routines.
What Clients Say About the Team
\u201cWe hired Vertex AV to automate our period townhouse without damaging any of the original features. Their team was meticulous, respectful and the result is invisible technology that just works. We knew every engineer by name, and they treated our home with genuine care.\u201d
\u201cVertex AV designed and installed our home cinema, multi-room audio and lighting control. The attention to detail was exceptional, and the handover training meant we were confident using everything from day one. The same engineer still supports us remotely whenever we have a question.\u201d
\u201cOur penthouse AV and networking requirement was complex due to concrete cores and lease restrictions. The Vertex AV team delivered a wireless-first solution that performs flawlessly, and their engineers were so discreet our neighbours never knew they were here. We recommend them without reservation.\u201d
Meet the Team in Person
We begin every project with a free, no-obligation consultation at your property. There is no pressure to proceed: our goal is to give you the information you need to make an informed decision. You will meet the lead engineer who will manage your project, receive a written summary within forty-eight hours, and understand exactly what our team will deliver before committing to anything.
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Phone: +44 203 4880 530
Email: hello@vertexav.co.uk
Frequently Asked Questions
Who leads the Vertex AV team?
Vertex AV was founded in 2014 by Kyle Chesmore, who serves as Managing Director and leads every major project from initial consultation through to final handover. Kyle brings deep technical expertise across Control4, Crestron and Lutron platforms, combined with a practical understanding of how luxury homes are lived in. He personally oversees the recruitment and ongoing training of every engineer, ensuring the team maintains consistent standards across all locations.
Are Vertex AV engineers employed directly or subcontracted?
Every engineer, programmer and installer on the Vertex AV team is a direct employee. We do not use subcontractors, agency staff or third-party labour. This policy was established from day one and is fundamental to our quality control. When an engineer surveys your property, that same individual will supervise the cabling, terminate the connections, programme the scenes and conduct your handover training. You know exactly who is in your home at every stage.
What qualifications and certifications do Vertex AV engineers hold?
Our senior engineering team holds manufacturer certifications from Control4, Crestron, Lutron, Legrand and KNX, alongside electrical qualifications to BS 7671 standards. The company is a NICEIC approved contractor and CEDIA member. Company number 16620390. Our engineers attend regular manufacturer training updates to maintain certification levels, and we invest in continuous professional development across emerging platforms and standards.
How does Vertex AV ensure consistent quality across different project locations?
Consistency is built into our operational structure. Every project is assigned a lead engineer who remains responsible from survey to handover. We use standardised documentation templates, equipment schedules and commissioning checklists that apply whether the project is in Chelsea or Cheshire. Weekly internal reviews ensure that knowledge from one project informs the next, and our remote diagnostics capability means any engineer can support any system using the detailed handover documentation we produce for every client.
How large is the Vertex AV team and how are projects resourced?
We maintain a deliberately sized team of senior engineers rather than scaling through junior recruits. This allows us to guarantee that every project receives hands-on attention from experienced professionals. For larger estates or multi-phase developments, we deploy dedicated site teams with a lead engineer and supporting technicians who remain on that project until completion. We do not rotate staff between sites mid-project, which preserves continuity and accountability.
What is the team's approach to working in occupied homes?
Our engineers are trained to work with discretion and respect for your property and household. We arrive in unmarked vehicles where requested, use dust extraction and floor protection as standard, and coordinate access with household staff or estate managers. We have worked alongside domestic staff in Mayfair penthouses, within live construction sites in St Albans, and in fully occupied family homes in Surrey. Our team understands that your home is not a building site, and we conduct ourselves accordingly.
How does Vertex AV handle aftercare and ongoing support?
Aftercare is not passed to a separate support department: the same engineering team that installed your system remains available for remote diagnostics, firmware updates, seasonal adjustments and onsite maintenance visits. We offer standard telephone and remote support for all clients, with annual maintenance contracts available for larger estates that include proactive health checks and priority response. Most issues are resolved remotely within minutes via your secure network connection.