Aftercare
Bespoke Service, Support Plans and Pricing
At Vertex AV, client support isn’t an optional extra. It’s at the core of everything we do. We believe that world-class home automation, AV, and security systems deserve equally exceptional aftercare. That’s why every project we deliver across London, Oxford, Cambridge, and the South East includes our tailored support package as standard.
Our specialist engineers provide proactive maintenance, remote monitoring, system health checks, and priority response. Ensuring your Control4, Crestron, Lutron, or Vantage Smart Home runs smoothly, securely, and without hassle.
In fact, many of our clients come to us after being let down by other providers. If you’re living with a system that’s unreliable, confusing, or simply not performing the way it should, we can help. Vertex AV specialises in taking over and correcting poorly installed smart home, AV, lighting control, and security systems – resolving issues with programming, interfaces, connectivity, and overall usability.
We also offer ongoing support for existing systems, even if we weren’t the original installer. Whether your system was built with Legrand MyHome, Texecom, Ajax, Honeywell Galaxy, or other professional platforms, we’ll work to restore functionality and peace of mind.
For added reassurance, our fire and intruder security clients benefit from 24/7 professional alarm monitoring with optional police response, through our trusted independent monitoring partner.
At Vertex AV, our aftercare is built on precision, discretion, and genuine expertise — because great technology should just work, every time.
Not happy with your current system?
Contact us today and let’s see if we can take it over, resolve the issues, and get it working the way it was always meant to.
Systems That We Support
Lighting
Vertex AV aftercare keeps your lighting intuitive and refined, with scene updates, keypad tweaks, and adjustments that evolve with your space.
Security & Fire
Our aftercare keeps your security and Fire Alarms safe, reliable and responsive, with updates, monitoring, and adjustments that protect your home without compromise.
Smart Shading
Vertex AV aftercare keeps your shading system silent, seamless, and responsive, with scene updates and control that adapts with you.
Mutliroom Audio
Our aftercare keeps your audio seamless and immersive, with zone updates, source changes, and tuning that ensures perfect sound in every room.
Climate
Our aftercare keeps your climate system running efficiently and comfortably, with quiet performance, precise control, and updates that adapt to your life.
TV's & Projectors
Our aftercare keeps your multiroom video smooth and synchronised, with source routing, display updates, and control that works flawlessly throughout your home.
Our Aftercare Plans
Foundation
£ 59
per month
- Free initial consultation
- 1 x proactive service visit per year
- Remote Support & Diagnostics
- Unlimited in-hours telephone support
- System Health Checks
- Access to online ticketing system
- Discounted Site Visits
Priority
£89
per month
- Free initial consultation
- 2 x preventative, proactive service visits per year
- Remote Support & Diagnostics
- Unlimited in-hours telephone support
- System Health Checks
- Access to online ticketing system
- Discounted Site Visits
- Annual subscription to our Network Monitoring System
- 12 hours of offsite remote programming
Signature
£ 139
per month
- Free initial consultation
- 3 x preventative, proactive service visits per year
- Unlimited Remote Support & Diagnostics
- Unlimited in-hours and out of hours telephone support
- System Health Checks
- Access to online ticketing system
- Discounted Site Visits
- Annual subscription to our Network Monitoring System
- 18 hours of offsite remote programming
- 2 x callouts to resolve any reported issues
Our Partners
