Privacy Policy | Vertex AV
Privacy Policy
Last updated: 6 April 2026
Vertex AV is committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use and protect information about you when you visit our website at vertexav.co.uk or engage our services.
We are a data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Vertex AV
71-75 Shelton Street, London, WC2H 9JQ
Email: hello@vertexav.co.uk
Phone: 0203 4880 530
2. Information We Collect
We may collect the following personal information from you:
– Your name and contact details including email address and phone number
– Property address and project details when you request a quote or book a service
– Payment information processed securely through third-party providers
– Technical data including IP address, browser type and pages visited when you use our website
– Communications you send to us by email, phone or contact forms
3. How We Use Your Information
We use your personal data for the following purposes:
– To respond to your enquiries and provide quotes for our services
– To deliver smart home installation, servicing and remedial works you have requested
– To process payments and manage your account
– To send you updates about your project or booking
– To improve our website and services
– To comply with legal and regulatory obligations
Our lawful bases for processing your data are performance of a contract, legitimate interests, compliance with a legal obligation, and in some cases your consent.
4. How We Share Your Information
We do not sell your personal data. We may share your information with:
– Trusted third-party service providers who assist us in delivering our services, such as scheduling software and payment processors
– Professional advisers including lawyers and accountants where necessary
– Regulatory authorities or law enforcement where we are legally required to do so
All third parties we work with are required to process your data securely and in accordance with UK GDPR.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. In most cases we retain client data for a period of six years following the completion of a project.
6. Your Rights
Under UK GDPR you have the following rights in relation to your personal data:
– The right to access your data
– The right to rectification if your data is inaccurate or incomplete
– The right to erasure in certain circumstances
– The right to restrict processing
– The right to data portability
– The right to object to processing based on legitimate interests
To exercise any of these rights please contact us at hello@vertexav.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk.
7. Cookies
Our website uses cookies to improve your browsing experience and to analyse website traffic. You can control cookie settings through your browser. By continuing to use our website you consent to our use of cookies in accordance with this policy.
8. Third Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and we encourage you to read their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data please contact us:
Email: hello@vertexav.co.uk
Phone: 0203 4880 530
Post: 71-75 Shelton Street, London, WC2H 9JQ